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    SUPPORT

    HOW CAN WE HELP YOU?

We have streamlined our support services to focus on getting your request to the right team as quickly as possible. Our Ticket-Based system is the most expeditious way to offer high-level support. Phone calls may be arranged per incident by request. Please note that some support requests may incur charges.  

 

 

Have an existing ticket? Open it here.

 

Working with existing tickets helps us keep issues on topic, avoid duplication and the time lag (ie. slow down the process) required to work with multiple threads on the same issue.

SUPPORT DEPARTMENTS

POS & ECommerce Integrated

For POS & ECommerce Integrated accounts. Some inquiries may require external vendors or system support services. 

Monitored : business hours.

Submit a ticket  

 

dbcEngine Portal

For dbcEngine Franchise, Member and Business Portal Manager systems.

Monitored : business hours

Submit a ticket  

 

Hosting Service

For Hosting Services including websites, email, databases including Managed Dedicated Hosting and Advanced VPS.

Monitored : 24/7

Submit a ticket  

 

Domain Name Registration and Management

For Domain Name Registration, Renewal and Services.

Monitored : business hours

Submit a ticket  

 

Account Inquiries

Questions or help with billing, adding or changing your information and contacts in your account.

Monitored : business hours

Submit a ticket  

Pay an invoice  

 

Production Inquiries

Ask questions here about your system, application, project – for new additions or changes.

Monitored : business hours

Submit a production inquiry  

 

Support Notices

Domain Notices  

.CH/.LI Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jul 4, 05:00 - 05:30 UTC

Apr 9, 06:36 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates



.CH/.LI Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jun 13, 05:00 - 05:30 UTC

Apr 9, 06:35 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates



GMO Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jun 13, 02:00 - 04:00 UTC

May 13, 08:03 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



GMO Registry

0 sec ago

THIS IS A SCHEDULED EVENT Jun 11, 02:00 - 04:00 UTC

May 13, 08:03 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart



Verisign Registry

0 sec ago

THIS IS A SCHEDULED EVENT May 30, 21:00 UTC  -  May 31, 01:00 UTC

May 6, 08:19 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

The following TLDs may be affected: .cc, .tv, .name, .jobs



Announcements

NEW! One-time payment option now available

3 weeks, 3 days ago
We now offer a new payment option for those who want to pay a one-time charge, but not keep their card on file for future payments.

You will now find two options for payment in your chosen currency: "recurring" and "one time".

Recurring is ideal for monthly or other ongoing charges, and you prefer not to have to manually manage each payment every time.

One time is ideal for one-off payments or those who simply prefer to handle each transaction on their own.

Additionally, you can even set your payment preference per product! This means that you could set up a hosting data services account for recurring payments as you know that it's a fixed amount every month on a specific card. But you could have other services or projects set for one-time charges only, because you want to use a different card more manually. More flexible and convenient to manage your cash flow.


Holiday Schedule

3 weeks, 3 days ago
Our office will be closed to the public on Good Friday and Easter Monday.

Postal mail will not be processed during this time.

As always we maintain all monitoring 24/7 and support staff with some skeleton-staff scheduling.

Have a Happy Easter weekend with your families.

-- your iTristan Media Group team